If it was listed as a private room, then "shared" is a given. In which case, you do have reason to claim a refund, but you'd have to get in touch with Airbnb customer service, which is nearly impossible these days. Thank Is the listing advertised as "entire place"? If so, then the listing is certainly false advertising. Is there someone who could explain how this works, in reality, as the above makes no sense? Please, anyone who can explain this in English that makes sense would be wonderful. I am totally confused by the emboldened text above. If fewer than 30 days remain on the reservation at the time the guest cancels, you’ll get paid 100% for all remaining nights - this sentence seems to contradict the one above, at least in my mind? If a guest cancels after that, you’ll get 100% for all nights spent, plus 30 additional nights - Is this after the guest has checked in? If the guest has checked in, spent two nights and cancels, do they pay 2+30 nights? If fewer than 30 days remain on the reservation at the time the guest cancels, you’ll get paid 100% for all remaining nights. If a guest cancels after that, you’ll get 100% for all nights spent, plus 30 additional nights. The Long Term cancellation policy allows guests to cancel for a full refund only during the 48 hours after booking, and only if they cancel at least 28 days before check-in. I am trying to understand the long-term cancellation policy for guests who are planning to stay, and like me are confused.Īirbnb's, Long Term cancellation policy applies to all stays of 28 days or longer and overrides our standard cancellation policy for those stays.
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